Shipping Policies
Important Shipping Information
We strive to process and ship your orders as quickly as possible! However, as a husband-and-wife operated business with no additional staff, there will be occasional pauses in shipping when we’re out of town.
For the most current updates on shipping status and any temporary holds, please check the black announcement bar at the top of every page on our site.
Thank you for choosing to support our small family business—your patience and understanding mean the world to us!
All plants are carefully packed and shipped bare-root wrapped in moss to ensure their safety and health during transit. We take great pride in preparing each order with care—your plants will be lovingly handled and securely packaged to arrive in excellent condition.
All items are packaged and shipped from my greenhouses in Colorado Springs, Colorado USA.
Most plants shipped year round but temperate plants during the winter months, but will appear smaller because of dormancy.
Do I need a heat pack for my plant order during cold weather?
Yes — during fall, winter, and early spring (generally when nighttime or daytime temperatures along the shipping route or at your location are expected to drop below 40°F / 10°C), we strongly recommend (and in many cases require) adding a 72-hour heat pack to any order containing live tropical or highland carnivorous plants (Nepenthes, Heliamphora, most Drosera, etc.).
Why is a heat pack necessary?
• Temperatures below 50°F can cause cold damage, chilling injury, or even death to temperature-sensitive plants during transit.
• Even if daytime highs are warm, packages often sit in cold warehouses, trucks, or delivery vehicles overnight.
• For tropical and highland species, we cannot guarantee live arrival without a heat pack when cold weather is forecasted anywhere along the shipping route.
• Any order containing highland/ultrahighland Nepenthes, Heliamphora, or other cold-sensitive species when temperatures are below 40°F.
How to add a heat pack:
You can purchase our 72-Hour Heat Pack here:
This heat pack is only available as an add-on with live plant orders and cannot be purchased separately.
Live Arrival Guarantee & Heat Packs
Our Live Arrival Guarantee is only valid during colder months when:
• A heat pack was included for all shipments when temperatures may drop below 40°F, and
• The package is brought indoors promptly upon delivery (within 1–2 hours of the first delivery attempt).
Thank you for helping us get your plants to you happy and healthy
If temperatures in your area are falling below freezing be sure to add a heat pack to your order.